Nordicwave Collaboration

When Nordic Wave approached Summit Worx two years ago, they were searching for a reliable, local partner to design and manufacture custom water chillers. Their previous supplier had struggled with significant quality issues and showed little willingness to improve. Summit Worx stepped in, addressing these challenges head-on by redesigning the chillers and establishing a fully operational manufacturing line to deliver high-quality solutions.

Challenges

  • Quality Concerns: The existing chillers from the previous supplier did not meet Nordic Wave’s standards, impacting performance and reliability.
  • Building from Scratch: Summit Worx needed to establish a complete chiller manufacturing line from the ground up, including hiring personnel, sourcing tools, building a robust supply chain, and implementing a Quality Management System (QMS).
  • Adaptability: Ongoing customer-driven quality improvements required Summit Worx to make real-time adjustments within the production line to meet evolving expectations.

Solutions

  • Redesign and Manufacturing Line Setup: Summit Worx completely redesigned the chiller to address Nordic Wave’s performance and reliability concerns. We then established a dedicated production line to manufacture the chillers efficiently and consistently.
  • Diverse Supply Chain: By building a diverse and reliable network of supply chain resources, Summit Worx ensured uninterrupted production and high-quality components for each chiller.
  • Quality Management System (QMS): We implemented a robust QMS to monitor and improve quality at every stage of production, enabling “on-the-fly” enhancements to align with customer requirements.

Results

  • Improved Quality: The new chillers met and exceeded Nordic Wave’s performance standards, resolving the issues caused by the previous supplier.
  • Operational Excellence: Summit Worx successfully established a manufacturing line with skilled personnel, advanced tools, and a streamlined supply chain, ensuring reliable production capacity.
  • Customer Satisfaction: Nordic Wave expressed confidence in Summit Worx’s ability to adapt to their needs and deliver innovative, high-quality chillers.

The Nordic Wave project exemplifies Summit Worx’s ability to take on complex challenges and deliver exceptional results. From redesigning a product to building a manufacturing line from scratch, our team is dedicated to innovation, quality, and adaptability. Whether serving the energy, defense, or industrial manufacturing industries, we take pride in helping our clients achieve their goals with reliable, scalable solutions.